Privacy Policy

Sompo Insurance (Thailand) Public Company Limited (“Sompo”) is committed to protecting the privacy of the individuals we encounter in conducting our business. “Personal Information” is information that identifies and relates to you or other individuals (such as your dependents). Our aim is responsible handling of Personal Information, balancing the benefits of activities like research and data analytics with our other commitments, including transparency and non-discrimination.

This Privacy Policy describes how we handle Personal Information that we collect through:

By using the Sompo online services, you signify your acceptance of this Privacy Policy.

Please note: This Privacy Policy is supplemented by Privacy Notices tailored to our specific relationships with you, including Privacy Notices that are sent to individuals as required under applicable laws and regulations.

Other websites and services of Sompo both within and outside of Thailand contain different privacy statements to this Privacy Policy, and you are advised to review the privacy statement on each Sompo website.

We review this Privacy Policy regularly and reserve the right to make changes at any time to take account of changes in our business and legal requirements. We will place updates on our website.

Last updated: July 14, 2017.

If you have any enquiries about our use of your Personal Information you can contact:

Sompo Insurance (Thailand) Public Company Limited, Head Office

990 Abdulrahim Place, 12th, 14th Floor, Rama IV Road, Silom, Bangkok 10500

Telephone : 02-119-3000

Fax : 02-636-2340 , 02-636-2450

Email : info@sompo.co.th

For more information, please click here

Your rights to access your personal information


Personal Information that we collect

Depending on your relationship with us (for example, as a consumer policyholder; insured person benefiting under another policyholder’s policy, or claimant; witness; commercial broker or appointed representative; or other person relating to our business), Personal Information collected about you and your dependents may include :

Your name and surname; address; e-mail and telephone details; gender; marital status; family status; date of birth; passwords on our systems; educational background; physical attributes; activity records, such as driving records; photos; employment history, skills and experience; professional licenses and affiliations; relationship to the policyholder, insured or claimant; and date and cause of death, injury or disability.

Social Security or national insurance number; passport number; tax identification number; military identification number; or driver’s license number.

Payment card number; bank account or other financial account number and account details; credit history and credit score; assets; income; and other financial information.

Current or former physical or mental or medical condition; health status; injury or disability information; medical procedures performed; personal habits (for example, smoking or consumption of alcohol); prescription information; and medical history.

In certain cases, we may receive sensitive information about you for example, if you apply for insurance through a third party marketing partner that is a professional, trade, political, religious or community organization. In addition, we may obtain information about your criminal record or civil litigation history in the process of preventing, detecting and investigating fraud. We may also obtain sensitive information if you voluntarily provide it to us.

Recordings of telephone calls to our representatives and call centers.

Photographs or video recordings created in connection with our insurance or other business activities, including for claims assessment, processing, settlement, and disputes, or for other relevant purposes as permitted by law.

For example, insurers commonly share information about their previous dealings with policyholders and claimants for this purpose.

Location and identification of property insured (for example, property address, vehicle license plate or identification number); travel plans; age categories of individuals you wish to insure; policy and claim numbers; coverage/peril details; cause of loss; prior accident or loss history; your status as director or partner, or other ownership or management interest in an organization; and other insurance you hold.

We may receive certain Personal Information about you when you use our Apps or Social Media Pages, including your social media account ID and profile picture. If you elect to connect any of your other social media accounts to your account(s) on Sompo online services, Personal Information from your other social media account(s) will be shared with us, which may include Personal Information that is part of you profile relating to those accounts or your friends’ profiles.


Other information we collect through Sompo online services

“Other Information” is any information that does not reveal your specific identity, such as:


How We Collect Other Information

We and our third-party service providers may collect Other Information in a variety of ways, including:

Third parties may collect information about your use of Sompo online services and your use of other websites or online services.


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How we use your Personal Information


How we protect your personal information

We are responsible for protecting your information


Sharing of your Personal Information

Sompo may make Personal Information available to:

Personal Information may also be shared by you, on message boards, chat, profile pages and blogs, and other services to which you are able to post information and materials (including, without limitation, our Social Media Pages and Apps). Please note that any information you post or disclose through these services will become public information, and may be available to visitors who access Sompo online services and to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the Sompo online services.

Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries. For example, we may transfer Personal Information in order to process international travel insurance claims and provide emergency medical assistance services when you are abroad. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities. By providing Personal Information and other information to Sompo, including through Sompo online services, and/or by sending a communication to a "sompo.co.th" e-mail address, you understand and consent to the collection, use, processing disclosure and transfer of such information in Thailand and other countries or territories, which may not offer the same level of data protection as the country where you reside, in accordance with the terms of this Privacy Policy. Further, please note that any communication you send to a "sompo.co.th" e-mail address will be routed through Thailand.