Sompo Insurance (Thailand) Public Company Limited (“Sompo”) is committed to
protecting the privacy of the individuals we encounter in conducting our
business. “Personal Information” is information that identifies and relates
to you or other individuals (such as your dependents). Our aim is
responsible handling of Personal Information, balancing the benefits of
activities like research and data analytics with our other commitments,
including transparency and non-discrimination.
This website (“the Site”), the software applications made available by
us for use on or through computers and mobile devices (the “Apps”), our
social media pages (e.g. Facebook, Instagram, LINE@, LINE Official) set
in the links on Sompo.co.th (our “Social Media Pages”) (collectively,
including the Site, the Apps and our Social Media Pages); and
Other means (for example, from your application and claim forms,
telephone calls, e-mails and other communications with us, as well as
from claim investigators, medical professionals, witnesses or other
third parties involved in our business dealings with you).
By using the Sompo online services, you signify your acceptance of this
tailored to our specific relationships with you, including Privacy Notices
that are sent to individuals as required under applicable laws and
Other websites and services of Sompo both within and outside of Thailand
advised to review the privacy statement on each Sompo website.
changes at any time to take account of changes in our business and legal
requirements. We will place updates on our website.
Last updated: July 14, 2017.
If you have any enquiries about our use of your Personal Information you
Sompo Insurance (Thailand) Public Company Limited, Head Office
990 Abdulrahim Place, 12th, 14th Floor, Rama IV Road, Silom, Bangkok 10500
Telephone : 02-119-3000
Fax : 02-636-2340 , 02-636-2450
Email : firstname.lastname@example.org
For more information, please click here
Your rights to access your personal information
You have the right to ask whether we hold any personal information
about you and to see that information, as provided by law. Where we
have obtained medical information about you from a third party, we will
release this information only through your physician.
You also have the right to know:
how we collected your personal information,
how we are using it, and
to whom it may have been disclosed.
If you believe any of the information we have collected about you is
incorrect or incomplete, you have the right to ask us to change it.
If you show that your personal information is inaccurate or incomplete,
we will make the necessary changes.
Personal Information that we collect
Depending on your relationship with us (for example, as a consumer
policyholder; insured person benefiting under another policyholder’s
policy, or claimant; witness; commercial broker or appointed
representative; or other person relating to our business), Personal
Information collected about you and your dependents may include :
General identification and contact information
Your name and surname; address; e-mail and telephone details; gender;
marital status; family status; date of birth; passwords on our systems;
educational background; physical attributes; activity records, such as
driving records; photos; employment history, skills and experience;
professional licenses and affiliations; relationship to the policyholder,
insured or claimant; and date and cause of death, injury or disability.
Identification numbers issued by government
Social Security or national insurance number; passport number; tax
identification number; military identification number; or driver’s license
Financial information and account details
Payment card number; bank account or other financial account number and
account details; credit history and credit score; assets; income; and other
Medical condition and health status
Current or former physical or mental or medical condition; health status;
injury or disability information; medical procedures performed; personal
habits (for example, smoking or consumption of alcohol); prescription
information; and medical history.
Other sensitive information
In certain cases, we may receive sensitive information about you for
example, if you apply for insurance through a third party marketing partner
that is a professional, trade, political, religious or community
organization. In addition, we may obtain information about your criminal
record or civil litigation history in the process of preventing, detecting
and investigating fraud. We may also obtain sensitive information if you
voluntarily provide it to us.
Recordings of telephone calls to our representatives and call centers.
Photographs and video recordings
Photographs or video recordings created in connection with our insurance or
other business activities, including for claims assessment, processing,
settlement, and disputes, or for other relevant purposes as permitted by
Information to investigate or prevent crime, including fraud and
For example, insurers commonly share information about their previous
dealings with policyholders and claimants for this purpose.
Information enabling us to provide products and services
Location and identification of property insured (for example, property
address, vehicle license plate or identification number); travel plans; age
categories of individuals you wish to insure; policy and claim numbers;
coverage/peril details; cause of loss; prior accident or loss history; your
status as director or partner, or other ownership or management interest in
an organization; and other insurance you hold.
Social media account and information from Apps
We may receive certain Personal Information about you when you use our Apps
or Social Media Pages, including your social media account ID and profile
picture. If you elect to connect any of your other social media accounts to
your account(s) on Sompo online services, Personal Information from your
other social media account(s) will be shared with us, which may include
Personal Information that is part of you profile relating to those accounts
or your friends’ profiles.
Other information we collect through Sompo online services
“Other Information” is any information that does not reveal your specific
identity, such as:
Browser and device information;
App usage data;
Information collected through cookies, pixel tags and other
Demographic information and other information provided by you; and
How We Collect Other Information
We and our third-party service providers may collect Other Information in a
variety of ways, including:
Through your browser or device:
Certain information is collected by most websites or automatically
through your device, such as your IP address (i.e., your computer’s
address on the internet), screen resolution, operating system type
(Windows or Mac) and version, device manufacturer and model, language,
internet browser type and version, time of the visit, page(s) visited
and the name and version of Sompo online services (such as the App) you
are using. We use this information to ensure that Sompo online services
Through your use of the App:
When you download and use the App, we and our service providers may
track and collect App usage data, such as the date and time the App on
your device accesses our servers and what information and files have
been downloaded to the App based on your device number.
Using cookies; online tracking:
Cookies are pieces of information stored directly on the device you are
using. Cookies allow us to recognize your device and to collect
information such as internet browser type, time spent on Sompo online
Services, and pages visited, language preferences, country website
preference. We may use the information for security purposes, to
facilitate navigation, to display information more effectively, or to
personalize your experience while using Sompo online Services. In
addition, we may use the information to gather statistical information
about the usage of Sompo online Services in order to understand how
they are used, continually improve their design and functionality, and
assist us with resolving questions about them. Cookies further allow us
to present to you the advertisements or offers that are most likely to
of other websites. We do not respond to browser do-not-track signals at
Third parties may collect information about your use of Sompo online
services and your use of other websites or online services.
You can refuse to accept the cookies we use by adjusting your browser
settings. However, if you do not accept these cookies, you may experience
some inconvenience in your use of the Site and some online products.
How we use your Personal Information
Communicate with you and others as part of our business.
Send you important information regarding changes to our policies, other
terms and conditions, our Sompo online services and other
Make decisions about whether to provide insurance and assistance
services, and other products and services which we offer, and provide
such products and services, including claim assessment, processing and
settlement; and, where applicable, manage claim disputes.
Assess your eligibility for payment plans, and process your premium and
Provide improved quality, training and security (for example, with
respect to recorded or monitored phone calls to our contact numbers).
Prevent, detect and investigate crime, including fraud and money
laundering, and analyze and manage other commercial risks.
Carry out research and analysis, including analysis of our customer
base and other individuals whose Personal Information we collect as
Provide marketing information to you (including information about other
products and services offered by selected third-party partners) in
accordance with preferences you have expressed.
Personalize your experience when using our Sompo online services or
visiting third-party websites by presenting information and
advertisements tailored to you.
Identify you to anyone to whom you send messages through any of Sompo
Allow you to participate in contests, prize draws and similar
promotions, and to administer these activities. Some of these
activities have additional terms and conditions, which could contain
additional information about how we use and disclose your Personal
Information, so we suggest that you read these carefully.
Facilitate social sharing functionality.
Manage our infrastructure and business operations, and comply with
internal policies and procedures, including those relating to auditing;
finance and accounting; billing and collections; IT systems; data and
website hosting; data analytics; business continuity; and records,
document and print management.
Resolve complaints, and handle requests for data access or correction.
Comply with applicable laws and regulatory obligations (including laws
outside your country of residence), such as those relating to
anti-money laundering, sanctions and anti-terrorism; comply with legal
process; and respond to requests from public and governmental
authorities (including those outside your country of residence).
Establish and defend legal rights; protect our operations or those of
any of our group companies or business partners, our rights, privacy,
safety or property, and/or that of our group companies, you or others;
and pursue available remedies or limit our damages.
How we protect your personal information
We are responsible for protecting your information
We are responsible for all personal information in our possession,
including information transferred to a third party service provider or
agent, so that we can provide you with a product or service.
All employees, agents and authorized service providers are required to
protect the confidentiality of your personal information.
Access to your personal information is restricted to those employees,
agents and authorized service providers who need it to do their jobs.
We have developed security procedures to safeguard and protect personal
information against loss, theft, unauthorized disclosure, copying, and
unauthorized use or modification. We will maintain appropriate
safeguards and security procedures that reflect the types of documents,
including electronic or paper records, organizational measures
including security clearances and limiting access on a "need-to-know"
basis, and technological measures such as the use of passwords and
encryption. While we endeavor to protect all information, the most
sensitive information, such as medical information, receives the
highest level of protection.
Sharing of your Personal Information
Sompo may make Personal Information available to:
Our group companies
Other Sompo group companies may have access to and use Personal
Information in connection with the conduct of our business where
Other insurance and distribution parties
In the course of marketing and providing insurance and processing
claims, Sompo may make Personal Information available to third parties
such as other insurers; reinsurers; insurance and reinsurance brokers
and other intermediaries and agents; appointed representatives;
distributors; affinity marketing partners; and financial institutions,
securities firms and other business partners.
Our service providers
External third-party service providers, such as medical professionals,
accountants, actuaries, auditors, experts, lawyers and other outside
professional advisors; travel and medical assistance providers; call
center service providers; IT systems, support and hosting service
providers; printing, advertising, marketing and market research and
analysis service providers; banks and financial institutions that
service our accounts; third-party claim administrators; document and
records management providers; claim investigators and adjusters;
construction consultants; engineers; examiners; jury consultants;
translators; and similar third-party vendors and outsourced service
providers that assist us in carrying out business activities.
Recipients of your social sharing activity
Your friends associated with your social media account(s), other
website users and your social media account provider(s), in connection
with your social sharing activity, such as if you connect another
social media account to your Sompo online services account or log into
your Sompo online services account from another social media account.
By connecting your Sompo online services account and your other social
media account you authorize us to share information with your social
media account provider and you understand that the use of the
information we share will be governed by that other social media
shared with other users or with your other social media account
provider(s), please do not connect other social media accounts with
your Sompo online services account and do not participate in social
sharing using our Sompo online services.
Governmental authorities and third parties involved in court action
Sompo may also share Personal Information with governmental or other
public authorities (including, but not limited to, workers’
compensation boards, courts, law enforcement, tax authorities and
criminal investigations agencies); and third-party civil legal process
participants and their accountants, auditors, lawyers and other
advisors and representatives as we believe to be necessary or
appropriate: (a) to comply with applicable law, including laws outside
your country of residence; (b) to comply with legal process; (c) to
respond to requests from public and government authorities including
public and government authorities outside your country of residence;
(d) to enforce our terms and conditions; (e) to protect our operations
or those of any of our group companies; (f) to protect our rights,
privacy, safety or property, and/or that of our group companies, you or
others; and (g) to allow us to pursue available remedies or limit our
Other Third Parties
We may share Personal Information with payees; emergency providers
(fire, police and medical emergency services); retailers; medical
networks, organizations and providers; travel carriers; credit bureaus;
credit reporting agencies; and other people involved in an incident
that is the subject of a claim; as well as purchasers and prospective
purchasers or other parties in any actual or proposed reorganization,
merger, sale, joint venture, assignment, transfer or other transaction
relating to all or any portion of our business, assets or stock.
Personal Information may also be shared by you, on message boards, chat,
profile pages and blogs, and other services to which you are able to post
information and materials (including, without limitation, our Social Media
Pages and Apps). Please note that any information you post or disclose
through these services will become public information, and may be available
to visitors who access Sompo online services and to the general public. We
urge you to be very careful when deciding to disclose your Personal
Information, or any other information, on the Sompo online services.
Due to the global nature of our business, for the purposes set out above we
may transfer Personal Information to parties located in other countries.
For example, we may transfer Personal Information in order to process
international travel insurance claims and provide emergency medical
assistance services when you are abroad. We may transfer information
internationally to our group companies, service providers, business
partners and governmental or public authorities. By providing Personal
Information and other information to Sompo, including through Sompo online
services, and/or by sending a communication to a "sompo.co.th" e-mail
address, you understand and consent to the collection, use, processing
disclosure and transfer of such information in Thailand and other countries
or territories, which may not offer the same level of data protection as
the country where you reside, in accordance with the terms of this Privacy
Policy. Further, please note that any communication you send to a
"sompo.co.th" e-mail address will be routed through Thailand.